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Can I choose a body repair shop?

You do have a choice. It is your car and you can select where you want to go for repairs.

By selecting AMM Collision, you will have a team of professionals who are focused on providing you the very best in service and repairs. Our certified technicians only use parts recommended by the manufacturer to guarantee your car is restored to its original condition.

Related articles: Do I have to use an insurance recommended shop?

Will I know ahead of time how long the repairs will take?

At AMM Collision, we will always provide you with an estimated date for completion so you know approximately when your vehicle will be ready. Our team does whatever it takes to exceed your expectations for repair and service.

The amount of time it takes to repair a vehicle depends on how much damage needs to be repaired, how quickly we can receive parts, and getting approval from the insurance company.

There are times when hidden damage or shipping delays for parts may create an unexpected delay. When this happens, we will immediately contact you and work to find a possible solution so you are not without your vehicle any longer than expected.

Do I have to get the estimate in-person or can I do it over the phone?

At AMM Collision, we want to provide you with the most precise estimate possible. This requires an in-person estimate by our certified technicians. They know how to look for less obvious damage that isn’t apparent in a photo or by discussing over the phone.

However, we do have a Smartphone Estimating Tool for you to get a quick preliminary estimate. Just follow the prompts, take a few photos of the damage, and we’ll get back to you within 24 hours. All our estimates are free to you.

Related articles: Your phone can make your car repair easier

Who issues my claim number?

When you report the accident to your insurance company, they will issue your claim number. We need the claim number before beginning repairs to your vehicle. If you don’t have the number, let us know and we can contact your insurance agent for you. Our team can help you with insurance claims.

What does it mean to be a direct repair shop?

AMM Collision is proud to be a direct repair shop. This means we work with insurance companies as a “preferred shop.” We must meet specific requirements that include our technicians being certified, having a solid record of satisfied customers, and having the necessary equipment to make quality repairs. We are regularly monitored by the insurance companies so we can maintain this designation.

When you use a direct repair shop like AMM Collision, the estimate can be written, parts can be ordered, and repairs can begin without waiting on an insurance adjuster. This makes the entire collision repair process more efficient.

Who can let me know if I owe a deductible?

Your insurance policy states the details about any deductible you may owe. The insurance company may waive a deductible if you carry broad collision and were not determined to be at fault. Contact your insurance agent with any questions you have about a deductible or your policy.

Where do I pay my deductible?

If you owe a deductible, that is paid to AMM Collision when you pick up your car. If you are not sure whether you have to pay a deductible or you have questions about the amount, call your insurance agent.

Why do I owe a betterment charge?

If items like batteries or tires that wear out with use were replaced during the repair process, they are subject to betterment charges that are determined by your insurance company. The charge is prorated based on vehicle mileage.

How soon are parts ordered for the repairs?

At AMM Collision, we order parts once the estimate is written and a date has been scheduled to drop off your vehicle for repairs. This allows us to provide a faster repair time.

If it is determined during the estimate that a car is not safe to drive, we immediately order parts and can reserve a rental car for you, if needed.

If I have damage to the frame, is my car totaled?

If the repair cost is more than the value of your vehicle, determined by your insurance company, then it is a total loss. Any damage to the frame does not necessarily mean the car is totaled.

The expert technicians at AMM Collision can repair a damaged frame back to its original factory condition. If any part of the frame is heavily damaged and cannot be repaired, that section can be replaced.

Related articles: Is my car totaled in this accident?

Will new paint blend with the color of my car?

AMM Collision has the latest and finest paint system available so we can guarantee a precise paint match on any vehicle color. We take pride in having the right technology combined with expert skills to provide a factory-finish match to your car.

Related articles: What to know before you get your car painted

Can I have prior damage fixed while new damage is being repaired?

We can work on any damage you need repaired, all during the same visit. During your estimate, let us know any damage you would like repaired.

Do you provide assistance getting a rental car?

Our friendly team at AMM Collision can reserve a rental car for you. It’s part of our commitment to make collision repair hassle-free.

If you are unsure if your insurance policy covers a rental car, contact your agent. Insurance companies only pay for a rental car if it’s included in the policy.

Will I be notified when my car is ready?

When the repairs are complete we will contact you to pick up your car.

If you would like to follow the repair progress, you can login to the AMM Collision website and view the status of your vehicle repairs. If you have any questions about the status or concerns, please give us a call.

Should I schedule an appointment for collision repair?

Once your estimate is complete, we will work with you to schedule a time to leave your vehicle with us for repair.

What are repair rates?

Repair rates are how much it will cost hourly to work on the specifics of a car. This could be painting a car, repair a piece of the car, etc. Every shop has repair rates. If you are paying out of pocket for your repairs (not through insurance) make sure to ask us about our VIP program to see if you qualify.

What are the rules for the social media contest?

So glad you asked! Every month there will be one winner from our Facebook, Instagram, or Twitter for you to participate in. The winner will receive a $100 Visa Gift Card! There are two rules: 1. The winner should be an AMM customer who came in during the month of the contest and 2. The winner will “Like” our social account in the same month you visit the shop. Our winners will be notified the third of every month on social!

Where can I read about the latest in AMM news?

Sign up for our quarterly customer newsletter. Every 3 months we send out news, fun quizzes, and more, specially made to brighten your day.

You can sign up here:

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