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Category: Auto Body Shop

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Do I have to go with my insurance-recommended auto body shop? Do I have a choice?

Being in a wreck is stressful. Among those stresses is having to choose a repair shop. Most insurance companies will recommend repair shops for you to choose from, but you have a choice of where you want your car repaired – recommended or not.

Certifications

You might see that some shops have certifications. That means their technicians have been trained by the manufacturer to know how to properly repair that specific model of vehicle. If your recommended shop is not certified in your vehicle make, you might want to take a look to see if there are any shops nearby who are.

What a recommendation means

When your insurance recommends an insurance company, that means they have an established relationship with that shop. These relationships help make the repair process easier for the customer and allows insurances to recommend shops they trust.

The recommended shops also typically meet the insurance company’s deadline to repair the car quickly and keep costs low. However, faster is not always better.

A recommendation does not mean this is the only shop your insurance will work with, but it’s important to ask about how

Does ‘recommended’ mean ‘guaranteed’?

In many cases, the insurance company will guarantee the repairs made to your vehicle as long as you own it. Should the repairs not hold up after a certain period, the repairs can be fixed at no additional cost to you.


Still looking for answers? See our FAQs here.

A pair of hands holds a smartphone with the AMM logo visible in the middle
Try our Smartphone Estimating Tool for a fast and easy preliminary estimate.

Technology changes just about everything. It provides safety features on cars and added conveniences. Your phone also helps you make informed decisions about what auto body shop to choose.

Your smartphone can now make your collision repair simpler. AMM Collision offers a smartphone estimating tool that customers can use anywhere, and get a preliminary estimate without stepping into the shop.

Use your phone to get a collision repair estimate

When you have car damage and need repairs made quickly, this is a fast way to start the process. You can have the estimate tool texted to you from the ProCare Collision website.

To start, take photos of the damage, submit them through the tool, and receive an estimate via email within 24 hours. Then, you’ll have an idea of a baseline cost for your vehicle repair with ProCare.

Benefits of a smartphone estimating tool

This tool helps you get the repair process started right away. It can be done at any time of the day or night that is convenient to you. Once you have an idea of the cost and what it may take to repair the vehicle, you can begin working with the ProCare Collision team to have the repairs started.

Keep in mind that estimates provided from photos are only a preliminary estimate based on visible damage and that could change once a technician inspects the car more thoroughly. There could potentially be damage that isn’t visible to the eye, such as mechanical or to the car’s computer system.

For companies with fleet vehicles, using the Smartphone Estimating Tool can be beneficial so it doesn’t take vehicles or the employee away from work on the job.


AMM launched the estimating tool to make the auto body repair process more efficient and hassle-free. Use the tool to get your free estimate and we’ll get you back on the road.

Been in an accident? Get a quick and easy estimate using our free estimating tool today!

Try our Estimating Tool

A man in a t-shirt and glasses looks at his phone, while leaning on a brick wall.
You don’t have to choose the collision company your insurance recommends. Do some research before taking your vehicle to a shop.

When you are involved in a car wreck, you may not have the time to research where you want your car fixed. Your insurance company may recommend a collision repair center, and it may seem like an easy solution to go with that shop. However, you have the right to choose where you want your vehicle repaired.

Look for a certified collision repair shop, which means technicians at that location have completed training by the manufacturer to repair that vehicle model.

An insurance company may or may not recommend a local body shop offers certified repair.

Using the Insurance Recommendation

The majority of insurance companies have a list of auto body shops with which they have established relationships and that meet their criteria. These shops may include cheaper prices and fast repairs.

If you decide to use the recommended shop, be sure to ask questions. Find out if that collision center uses cheaper parts to offset low insurance payments. Ask around for recommendations about that location, and do a quick search online for reviews.

Perks of a recommended body shop

Using a body shop recommended by your insurance company can have benefits. Ask if your insurance provider will guarantee the repairs for as long as you own it. If the repairs do not hold up while you own the car, your insurance company will take care of further repairs.

AMM Collision works with any insurance company. Because we believe in providing you the highest quality repairs, we always use OEM (or original equipment manufacturer) parts to ensure they fit, will function properly, and that your car maintains its value.

When you need collision repair, get a free estimate for collision repair straight from your smartphone.

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auto body repairs regulation

Have you ever wondered who requires collision repair shops to be in compliance with regulations? The real answer is that there is not a comprehensive law in Texas that governs collision repair. However, there are still inspections and regulations shops must meet.

Any time you have an issue with auto body repairs made to your car, you should always speak with the management first. If this doesn’t resolve your situation, depending on the issue, there are state agencies and organizations that can assist.

Not What You Paid For

It’s always good practice to review your bill before paying and take a close look at the work that was completed. Contact the Texas Attorney General’s office if you believe you were over-charged or given repairs that weren’t needed,. They can determine if your circumstance falls under the Deceptive Trade Practices – Consumer Protection Act.

The body shop’s business practices need to be reviewed because it’s possible this may have happened to more than one customer.

Requirements for Body Shops

A body shop also has to follow environmental rules established by the Texas Commission on Environmental Quality (TCEQ).

These rules focus on air quality, proper waste disposal, water, and other regulations having to do with the effect on the environment. The agency ensures businesses, including collision shops, follow these rules.

AMM Collision is here for any of our customers should they have a concern over their repairs or our procedures. We welcome feedback so we can continuously improve and provide customers the best quality collision repair.

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collision repair warranty

Anytime a car owner has work performed on his or her vehicle, it’s typically expected that the collision repair will last. Obviously, there’s not a 100 percent guarantee of that. This is why it is important to have the auto body repairs made at a local auto body shop that offers a lifetime warranty.

If a body shop offers lifetime warranty, this means the shop guarantees their work will be the best quality, and should anything go wrong with the repairs, the shop backs that promise.

The Benefits of Lifetime Warranty

A warranty is similar to the idea of insurance. It’s there should you need it. Typically, a lifetime warranty is good for as long as you own the vehicle. If a problem occurs with the repairs made months or years after, you can take it back to that body shop and the issue will be fixed with no cost to you.

We Get Better at What We Do

Man with protection goggles leans under the hood of a car, reaching into the car with one hand.
Our lifetime warranty pushes us to do our best work, and lets you feel confident in the quality of your repair.

The repair shop will pay out of pocket for warranty repair work. When shops lose money on repairs, they will likely review what went wrong  and learn how to correct it so the repairs will last in the future. That means that we not only want to produce our best work on your initial visit, but when a customer returns with insufficient repairs, we learn and adapt, better serving our customers every time.

Multiple Warranties

The best time to inquire about a lifetime warranty is when you get the estimate. Ask if there are different types offered. Some collision repair centers will offer more than one warranty, one for body work and a separate one for paint services. 

At AMM Collision, we stand behind the work we do on your car by offering a lifetime guarantee for body and paint work.

Give us a call for a free estimate and our friendly team will answer any questions you may have about the warranties we offer. Our goal is to provide the highest quality repairs that last.

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A green clipboard with a repair checklist, a hammer and measuring tape sit on a table next to a damaged white car.
Seemingly minor damage may be hiding more serious damage beneath the hood.

When a car has been damaged in a wreck, some of the damage will be obvious, such as a broken taillight or a dented door. What is not immediately noticeable, and may be invisible unless you are a trained auto body expert, is any damage that may be behind the body of the vehicle.

Technicians are trained inspect for damage in the operating parts and the computer system within a car. They know if there is further damage beyond the cosmetics of the vehicle. This is why it is important to get an expert to estimate your damage and recommend a repair plan.

A dent may not be just a dent

Never assume that if a collision is minor the damage is simply cosmetic. For example, if someone backs into your car and puts a dent in your door, there could be further damage inside the door, such as the power windows not operating properly.

If the dents are much larger and more caved in to the vehicle, a technician should inspect the car for safety reasons.

Review the estimate

When you bring your vehicle in to a body shop, the location should give you a repair estimate. Most repair shops provide free inspection estimates for customers. This estimate explains the cost for parts and the labor to repair the vehicle. Be sure to review the estimate and ask questions before the work begins so that you have a good understanding of what needs to be fixed and where the costs are going.

AMM Collision has a simple way to get the estimate process started. Visit our new Smartphone Estimating Tool and you will get a repair estimate within 24 hours of submitting photos. This estimate is preliminary to give you an initial idea of the cost because it is based on damage that is visible in the photos. Once a technician takes a close look at the vehicle, they can determine if there is further damage underneath the body of the car.

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eco-friendly car paintQuality has always been a top consideration for collision repair shops when purchasing paint. But recently, many have had a growing concern for the effects of our products on the environment.

Choosing a body shop that will provide quality and be friendly to the environment takes research. When it comes to paints, ask body shops if they use water-based, or waterborne, paints.

Using waterborne paint

Waterborne paints have benefits beyond being safer to the environment than lacquer-based paints. Waterborne paint has heavier viscosity which means it provides about three coats of coverage in nearly half a millimeter of thickness. This means less clear coat is needed to even out the surface, and less materials is better when it comes to using resources.

Only technicians trained to use waterborne paint should apply it to a vehicle, for a quality result. Imperfections are easier to spot with waterborne paint, and it is tricky to work with in humid conditions.

The difference of waterborne paint

Many auto body shops use solvent-based paints, despite harsh toxins. This type of paint has higher levels of organic solvents and when it dries it releases Volatile Organic Compounds (VOCs) into the air. VOCs are known for being harsh on our health, as well as adding to smog conditions.

Water-based paints have improved over the years and are quickly replacing the use of solvent-based paint. Waterborne paints feature acrylic emulsions that now offer a faster drying time, similar to solvent paints. It also has less odor and greater durability.

Our team at AMM Collision is trained to provide an exceptional paint job to your vehicle using waterborne paints. Give us a call today for a free estimate.

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Do your research before going with the collision repair your insurance recommends.

After an accident, your insurance company may recommend an auto body repair shop for your repairs. Some may feel obligated to use the recommended shop, but the choice is always yours on which collision center you want to use. Here are some pointers on how to decide where you want to go.

Choose Certified

As you choose a body shop, remember that you want certified collision repair. This means the technicians at that repair shop have been trained by the manufacturers to make repairs to your specific model of vehicle.

Insurance guarantee

Choosing your insurance’s repair shop recommendation could have benefits. Some insurance companies will guarantee the repairs for as long as you own the vehicle. If there is an issue with the repairs, they will be fixed at no cost to you. This could be beneficial in the long run and shows your insurance company has confidence in their chosen repair shop.

Deciding on the recommendation

Most insurance providers have a list of preferred repair shops. Remember, your agent can’t make you use a shop on their list. You have the right to choose where you want your vehicle repaired.

Preferred repair shops normally meet criteria set up by the insurance provider, such as meeting their quick deadlines for repair and providing the services at a low cost. Efficient repairs should still maintain quality, and faster does not always mean the work is performed correctly.

If you choose to use the insurance recommendation, ask if that shop uses less expensive parts or parts from the manufacturer. Manufacturer parts (or OEM parts) often fit and work better than aftermarket parts, and therefore have a better chance of having your repair last. Some shops may cut costs by using cheaper parts because of low payments from insurance companies.

AMM Collision is a preferred body shop with most insurance companies, but we work with any insurance provider. At all of our auto body repair shops, we use manufacturer recommended parts for the highest quality repairs. Contact our team for a free estimate or download our estimating tool on your smartphone for a quick and easy process that will get you back on the road.

 

A person in the passenger seat wearing a sweater points to a map.
When planning on a road trip, you may want to check a few items on your insurance coverage in case you run into car trouble.

A road trip is intended to be fun. No one plans on getting in an accident, and few people think ahead to what they might do if they get into one several hours down the road.

The first thing you should do is check with your insurance agent. If you need a tow, you’ll want to tow it to a nearby shop. If the vehicle is driveable, you can choose to get your car repaired where you are or back home.

Insurance coverage

Insurance coverage on a road trip depends on where your trip takes you. Before you leave on your trip, check your insurance policy to see where you are covered and review the details of your coverage plan.

If you travel anywhere in the U.S. or Canada, you are likely covered. If your trip is to Mexico, Central America, South America, or any other location, contact your insurance agent regarding coverage.

As you travel, remember that laws are different from state to state and different in other countries. Check the driving laws for the location you are going and all points in between, plus the insurance laws for those areas. The minimum requirements for coverage vary in different areas.

No matter where you are located, reporting the accident to your insurance company is the same.

Schedule a repair

If you need a tow, most insurance policies will cover the cost within a certain radius from the accident. The insurance company can also schedule the tow no matter where you are located and can reserve a rental car for you, if needed. If you choose to have your vehicle towed back home and you are far away, discuss the coverage with your insurance agent. It’s likely you will have to cover the cost for a long-distance tow.

AMM Collision is an Austin and Central Texas auto body repair shop. We will arrange a tow and rental car for you if you choose us for repair.


Been in an accident? Get a quick and easy estimate using our free estimating tool today!

Try our Estimating Tool

a man and woman look at a clipboard in a parking lot, next to a car.
There are a few questions you should ask when looking for an auto body repair shop.

As a driver in the busy Central Texas area, it can be overwhelming to find a quality collision repair shop that you can trust. Getting the best value for what you pay is also important since collision repair shops charge different prices.

It takes some research and plenty of questions to narrow down the right body shop that will meet your needs. As you search, keep a few steps in mind that will help you determine which is a quality auto body shop.

1. Location

Everyone wants to find a repair shop that is convenient to them: one of the biggest factors here is the location. It may be more convenient to go to the closest repair shop, but prices in that area may also affect the price of your repair. If it is in an area where property is more expensive, they may charge more per hour for labor to cover the overhead costs.

2. Ask about certifications

When inquiring about auto body shops, find out if the shop is certified by the maker of your car. The certification verifies that the shop has the equipment needed to repair your vehicle and the technicians are trained properly. Manufacturers will train techs themselves to make sure their repairs meet manufacturer standards.

3. Get recommendations

Talk to people you know to find out where they take their cars for auto body repair. One of the best ways to find a good shop is to go where someone you trust has also had a great experience.

A woman in a floral button-up shirt leans back and scrolls on her phone in the backseat.
Do a search for body shop reviews on Google and Yelp. Keep in mind not all reviews will be reliable, but it will give you an idea of the experiences other customers have had.

There are also plenty of reviews online via Google and Yelp, and possibly the auto body shop’s site. Also, the Better Business Bureau can let you know if a body shop has multiple complaints. If there are several good recommendations for the same shop from sources you trust, it’s likely that shop performs quality work.

4. Warranty

A reliable collision shop stands behind the work it does to a vehicle. Inquire about the warranty to body repairs and to paint on your car. Find out specifically how long the warranty lasts and what it covers.

5. Ask about estimates

When inquiring about estimates, find out if the repair shop offers free estimates, and ask if they use the insurance company’s estimate or their own.

You’ll want a repair shop that provides their own estimate based on the technician’s interpretation of repairs, rather than the insurance company’s estimate of what work needs to be done. The insurance company has an interest in keeping their cost as low as possible, sometimes causing them to skimp on what is needed.

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